MyIT

Staff quick links

Your zID & password
Connecting to Wi-Fi
Accessing your email
Set up MFA

Connecting to VPN
Printing for staff
Using AV services
Storing & sharing files

Using Microsoft Office 365
Using Adobe
Using Copilot
Certified Technology Product Service

Cyber security
MyUNSW
IT forms for staff
Educational & research technology

The essentials

Connect to Wi-Fi

Enjoy fast, secure Wi-Fi on UNSW campuses via Uniwide and Eduroam, available to staff, students, and alumni.
Your zID & password

Your zID grants access to various services. Learn how to change your password and secure your account.

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders.
Access your Outlook email

UNSW's email services are available to all staff and enrolled students for seamless communication.

Tools for success

Software for staff

Find support and information on software services available to UNSW staff, including installation, troubleshooting and access to various applications.

Educational & research technology


At UNSW, Moodle and eLearning provide powerful tools to enhance your study experience. Access course materials, participate in online discussions and track your progress all in one place with these essential platforms.

Microsoft Office 365

Microsoft Office 365 is a cloud-based productivity suite including applications like Word, Excel and Outlook, along with collaborative tools such as Teams and OneDrive for personal and business use.

Adobe

Adobe provides access to a collection of software, like Adobe Acrobat for editing PDFs or Photoshop, Illustrator and Premiere Pro, for design, photography and video production.

Copilot

Microsoft Copilot is an AI-powered assistant integrated into Microsoft 365 applications, designed to help users with tasks such as drafting documents, analysing data, and generating creative content.

More resources

All support
Connect to VPN

UNSW's Remote Access VPN creates a secure connection from anywhere.

Printing for staff

Log in with your zID@ad.unsw.edu.au and zPass to access Office 365 applications.
Fixing hardware issues

Log in to MyUNSW with your zID and zPass (or UniPass for pre-enrolled students) on the login page.
Using AV services

Adobe Creative Cloud offers apps and services for design, video, web, and photography.
Order hardware

Learn how to order hardware, what’s available, and find answers to your questions.
Store files and data

Discover the best way to store documents using Microsoft OneDrive or your local network.
AI@UNSW

Explore how UNSW is using AI and how it can assist with your daily work.
Keeping you secure

Keeping your information and any sensitive data safe is a top priority.

Innovation at UNSW IT

There are incredible projects and initiatives taking place at UNSW IT. Find out more about the work we're doing to help UNSW achieve progress for all.

opens in a new window

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Report a problem

To create a ticket for help with an IT issue, submit your details through the support portal.
Need urgent help?
For urgent IT matters call us.

Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm)

Visit us

Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

IT walk-in service centres

  • Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map)
  • Middle Campus IT Hub - G008, Ground Floor H13  Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map)
  • Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map)
  • UNSW Canberra ADFA Campus IT Hub - Ground Floor, Building 14, UNSW Canberra ADFA Campus (View on map)