MyIT

Using Audio Visual services

Personalise
A journalist holds a microphone at a press conference and writes information in a notebook

The UNSW Multimedia and AV Services team oversees the comprehensive management of audio-visual services and technologies across UNSW. We’re dedicated to ensuring that all audio-visual equipment is readily available, easily accessible, and highly responsive to the diverse needs of our users. Our commitment is to provide seamless and efficient AV solutions that enhance the educational and professional experiences at UNSW.

How we support you

At UNSW MyIT, we understand the importance of reliable audio-visual systems for enhancing your learning and teaching experience. That's why we feature the following: 

  • Quick start guides: Short, simple instructions to get you up and running quickly.
  •  In-depth tutorials: Detailed resources for advanced setups and configurations.
  • FAQs: Answers to the most commonly asked questions about AV systems.
  • Technical support: Access to our help desk for personalised assistance.
Quick start guide

Clear and concise instructions to help you quickly set up and operate projectors and your audio-visual equipment.
How to use collaboration mode

Collaboration mode allows students in an Active Learning Space to share ideas, edit content and achieve goals collectively.
How to use the room camera & webcam

Learn how to control the room camera in a hybrid learning space, so you can choose what is shown to your audience.
Hybrid learning spaces

Watch our video guides to learn how to use audio visual equipment in hybrid learning spaces for studying and teaching.
How to use the microphones

To get started with AV microphones, ensure they are powered on, positioned correctly and the volume is adjusted for the room's acoustics.

Lecture Recordings +/Echo360

UNSW Lecture Recordings+ is powered by the Echo360 Active Learning Platform, a cloud-based service supporting learning.

Active Learning Spaces (student pods)

The monitors in active learning spaces enable students to work and study individually. View the tutorial.
FAQs

Our AV FAQs provide quick answers to common questions about audio-visual equipment, helping you troubleshoot issues and enhance your experience.

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Report a problem

To create a ticket for help with an IT issue, submit your details through the support portal.
Need urgent help?
For urgent IT matters call us.

Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm)

Visit us

Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

IT walk-in service centres

  • Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map)
  • Middle Campus IT Hub - G008, Ground Floor H13  Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map)
  • Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map)
  • UNSW Canberra ADFA Campus IT Hub - Ground Floor, Building 14, UNSW Canberra ADFA Campus (View on map)