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UNSW cyber security

At UNSW, all members of our community have a shared responsibility to protect ourselves and the University against cyber security threats by complying with policies, being cyber aware, and reporting incidents. Your vigilance sustains the University's 2025 vision: To be Australia’s global university, improving and transforming lives through excellence in research, outstanding education, and a commitment to advancing a just society.

Keeping you safe online

The security of the university’s information, and the privacy of our students and staff, are essential to our mission to transform lives through excellence in research, outstanding education, and a commitment to advancing a just society. As valued members of the university community, we each play a role in improving cyber security.

IT Cyber Security helps protect our university community by informing, educating, and supporting safe online behaviour, practices, and obligations around information security.

Our cyber security team manages business processes and technologies for the provision, maintenance, and use of identities, credentials and entitlements according to Cyber Security Policies and Standards.

Incidents you should report include:

Suspecting an IT service, device or account has been compromised.

Evidence of vulnerable UNSW IT services.

Unauthorised disclosure of sensitive information or discovering a lost UNSW asset.

Observing a breach of university policy.

Members of the public can contact the Cyber Security Team. Staff and students should email the IT Service Centre or call (02) 9385 1333. For more support with cyber security services open a service ticket.

Cyber security services

Your zID & password

Your zID is used to access a variety of online services. Find out how to change your password and keep your account secure through UNSW Identity Manager.

Multi Factor Authentication

Multi Factor Authentication (MFA) is required for all UNSW students, staff (including casuals and affiliates), and anyone with a current zID account.

Single Sign On (SSO)

Streamline your access with SSO. Use one set of credentials—your zID and password—to log in to multiple University services and applications securely.

User Access Review

User Access Review details the mandatory process, roles, and responsibilities for access reviews based on the Cyber Security Standard.

Password Manager for SA accounts

Use the SA Password Manager portal to easily change your zID_sa password for the production environment.

Privileged Access Management (PAM)

Privileged Access Management (PAM) is designed to protect, control, and manage privileged accounts and credentials within UNSW.

Reporting cyber incidents

It is important to report any cyber security incidents as quickly as possible so that UNSW IT’s Cyber Security team can address any issues and mitigate risk exposure.

What should I report?

Suspecting your computer or account has been compromised.
Having evidence on how technology or University data may be vulnerable.
Noticing a colleague inappropriately sharing Highly Sensitive or Sensitive data.
Losing a University asset containing sensitive information.

Report a cyber security incident by calling the UNSW IT Service Centre on 02 9385 1333 or using the link below.

Report an incident

Cyber security is everyone’s responsibility and by learning a few rules, simple steps, and following guidelines, we can protect ourselves and our University from cyber security threats and keep data safe. Go to Cyber Security Training and Awareness for more information.

"Enhancing cyber security, including protecting information and privacy, is of paramount importance to our core functions of education and research. We all play a part in being cyber smart."

Professor Attila Brungs, Vice-Chancellor and President, UNSW Sydney