MyIT

Student quick links

Your zID & password
Connecting to Wi-Fi
Accessing your email
Set up MFA

Connecting to VPN
Printing for students
Using AV services
Storing files and data

Using Microsoft Office 365
Using Adobe
Using Copilot
Software for studying

Keeping you secure
MyUNSW
Student services
eLearning & Moodle

The essentials

Connect to Wi-Fi

Enjoy fast, secure Wi-Fi on UNSW campuses via Uniwide and Eduroam, available to staff, students, and alumni.
Your zID & password

Your zID grants access to various services. Learn how to change your password and secure your account.

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders.
Access your Outlook email

UNSW's email services are available to all staff and enrolled students for seamless communication.

Tools for success

All support

Software for studying

Find support and information on software services available to UNSW students, including installation, troubleshooting and access to various applications.

eLearning & Moodle


At UNSW, Moodle and eLearning provide powerful tools to enhance your study experience. Access course materials, participate in online discussions and track your progress all in one place with these essential platforms.

Microsoft Office 365

Microsoft 365 is a cloud-based productivity suite including applications like Word, Excel and Outlook, along with collaborative tools such as Teams and OneDrive for personal and business use.

Copilot

Microsoft Copilot is an AI-powered assistant integrated into Microsoft 365 applications, designed to help users with tasks such as drafting documents, analysing data, and generating creative content.

Adobe

Adobe provides access to a collection of software, like Adobe Acrobat for editing PDFs or Photoshop, Illustrator and Premiere Pro, for design, photography and video production.

More resources

All support
Connect to VPN

The UNSW VPN provides a secure network connection over the internet.

Printing for students

Learn where to print on campus, how to use the printer, and the costs involved.
Using AV services

Learn about using campus Audio Visual and Multimedia equipment.
Storing files and data

Discover the best way to store documents using Microsoft OneDrive or your local network.

Cyber security

UNSW is focused on safeguarding digital systems and data from cyber threats, including hacking, malware and data breaches. Find out how we're making sure your information stays secure and what you can do to protect yourself.

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Report a problem

To create a ticket for help with an IT issue, submit your details through the support portal.
Need urgent help?
For urgent IT matters call us.

Mon - Fri 8:00 am - 8:00 pm (AEST) Saturday: 11:00 am - 3:00 pm (AEST) Call +61 2 9385 1333

Visit us

Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

IT walk-in service centres

  • Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map)
  • Middle Campus IT Hub - G008, Ground Floor H13  Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map)
  • Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map)