MyIT

Study or work remotely

Set yourself up to work or study from anywhere, anytime.

Personalise
Confident young woman wearing yellow top and working from her brightly lit modern home in Auckland, New Zealand.

We're here to support your flexible work or study experience, no matter where you are. Our systems are set up for remote work, but we encourage all students and staff to check that you're set up to work remotely.

Master remote studying

So you can easily connect to everything you need from a remote location, follow these steps:

  1. Internet access: Ensure you have a reliable internet connection at home or wherever you can study safely.
  2. Personal devices: If you’re using a personal device, set up and test all required applications before your classes begin.
  3. Necessary equipment: Make sure you have the right devices, such as a laptop, charger, and any other necessary accessories.
  4. Engagement: Talk to your teaching staff about how you will engage with your studies and them while studying from home. Also, discuss with your study colleagues how you will collaborate remotely. UNSW provides tools like Microsoft Teams to facilitate this process.
  5. Student Services: UNSW offers additional student services to support you. For more information, visit the information page.

Remember, IT support is always available. If you have any questions or need assistance, contact our IT Service Centre.

Master remote working

Here’s what you need to do to ensure you can work efficiently from any location: 

  1. Take your equipment: Bring your work laptop, charger, headset, and any other necessary accessories with you. 
  2. Internet access: Make sure you have a reliable internet connection with enough capacity to support your work.
  3. Personal devices: If using a personal device, set up and test all required applications before working remotely.
  4. Equipment needs: If you don't have a suitable UNSW laptop or other necessary IT equipment, complete the Equipment Request Form. Speak with your Faculty Executive Director, Divisional Head/Director, or equivalent Line Manager before submitting the form.
  5. Team engagement: Plan with your team how to stay engaged while working remotely.
  6. Work setup: Use the Flexible Work Toolkit and the Safe Remote Working Checklist to set up your workspace effectively and safely.

For teaching staff, the PVC (Education) Portfolio has launched a dedicated “Teaching Remotely” SharePoint site to help you transition from face-to-face to online teaching.

Remember, IT support is always available. If you have any questions or need assistance, contact our IT Service Centre.

Essential support

Access your email

Access your UNSW email while studying or working remotely.
Connect to VPN

UNSW's Remote Access VPN creates a secure connection from anywhere.
Multi-Factor Authentication

MFA is required for all UNSW students, staff, and zID account holders.
Staff resources

Access essential IT tools, support, training, and guidelines for UNSW staff in one place.
Software for studying

Access software, tools, resources and support to enhance your academic experience.
Software for staff

Find key software for UNSW staff to enhance productivity and streamline work.
Using Microsoft Teams

Stay connected anywhere with Microsoft Teams for messaging, calls, and file sharing.
Microsoft Teams calling

Microsoft Teams calling lets you connect with UNSW staff & students.
Sharing files

Learn to share files securely and efficiently with tools, guidelines and collaboration tips.
Microsoft OneDrive

Use Microsoft OneDrive for secure file storage, sharing and collaboration from anywhere.

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Report a problem

To create a ticket for help with an IT issue, submit your details through the support portal.
Need urgent help?
For urgent IT matters call us.

Sydney +61 2 9385 1333 (Mon-Fri 8am-8pm & Sat 11am-3pm) or Canberra +61 2 5114 5678 (Mon-Fri 8am-5pm)

Visit us

Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

IT walk-in service centres

  • Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map)
  • Middle Campus IT Hub - G008, Ground Floor H13  Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map)
  • Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map)
  • UNSW Canberra ADFA Campus IT Hub - Ground Floor, Building 14, UNSW Canberra ADFA Campus (View on map)