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We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
Report a problem

To create a ticket for help with an IT issue, submit your details through the support portal.
Need urgent help?
For urgent IT matters call us.

Mon - Fri 8:00 am - 8:00 pm (AEST) Saturday: 11:00 am - 3:00 pm (AEST) Call +61 2 9385 1333

Visit us

Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

More information

  • There are two types of tickets you may submit when contacting UNSW IT for assistance:

    1. Service request: A formal request for something to be provided, such as system access, computer equipment, or a password reset.

    2. Incident: An unplanned interruption or reduction in the quality of an IT-supported service.

    We aim to resolve all tickets within 5 business days. However, some major incidents may require prioritisation based on their heightened impact and urgency. This prioritisation is guided by the Incident Prioritisation Matrix.

    If you believe you are affected by a major incident (High or Critical) as confirmed by the Incident Prioritisation Matrix, it's important you call the IT Service Centre. Once the IT Service Centre is notified and confirms that the incident is either High or Critical, they will invoke the major incident process to restore the service as quickly as possible.
  • P1 - Critical 4 Hours
    P2 - High 8 Hours
    P3 - Medium 2 Days
    P4 - Low 5 Days

Find an IT walk-in service centre

  • Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map)

  • Middle Campus IT Hub - G008, Ground Floor H13  Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall)

  • Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus