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Printing for staff

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Portrait of an engineering student using a 3D printer at a workshop

The Staff Managed Print Service (MPS) offers A3 and A4, black & white, and colour printing from any Mac or PC provided by UNSW to staff.

Adding a printer 

Adding a printer is quick and easy. Follow our step-by-step guide to ensure a seamless setup and start printing from your devices in no time.

Adding a printer - Windows

  1. Open the Control Panel on your Windows computer.
  2. Navigate to View devices and printers under Hardware and Sound.
  3. At the top of the window, select Add a printer.
  4. In the Add a device window, click on The printer that I want isn’t listed.
  5. In the Add Printer window, select Select a shared printer by name.
    1. For a Lexmark printer, type: \\mpspwps200.ad.unsw.edu.au\print queue name
      Example: \\mpspwps200.ad.unsw.edu.au\ITU-LC011
    2. For a Fuji Xerox printer, type: \\infpwps009.ad.unsw.edu.au\print queue name
  6. Click Next. If prompted with, Do you want to allow this app to make changes to your device, select Yes. Follow the prompts to complete the installation.

Adding a printer – Mac

The following steps are for use on a UNSW-provided Mac. This process uses the UNSW Self Service App, which is installed on all UNSW Macs. If Self Service is not installed or you're unsure if your Mac was issued by UNSW, please contact the Service Desk for further assistance.

If you're using your own device, please continue to follow the self-serve instructions.

  1. Open the Self Service App from your Dock or the Applications folder.
  2. In the Self Service window, click on Printers under Bookmarks on the left side of the app.
  3. Click Install or Reinstall for the printer group that best matches your location or department.
    1. Note: You may see multiple printer groups depending on your role. Selecting several installations here won’t harm your system.
  4. Once installation shows "Done", go to System Preferences from the Apple logo in the top left corner of your screen.
  5. In System Preferences, select Printers.
    1. Check if your desired printer appears in the list of newly added printers.
    2. Note: If your printer isn't listed, return to step 3 and try installing another printer group. If no more groups are available, go to the 'Still Need Help?' section to log a ticket with the Service Desk for assistance.
    3. Note: If you're unsure of the printer’s name, refer to the “Finding A Printer's Name” section on this page.
  6. Right-click or secondary-click on your desired printer from the list. You can set the newly added printer as your default printer from the menu.
Find Me Print

Find Me Print lets you securely release and collect print jobs by swiping your UNSW ID card at any enabled printer, minimizing waste and protecting sensitive information, with jobs held in a virtual queue for up to 24 hours.

  • Depending on where the printer is located, its name will be visibly displayed on the printer itself. The name typically includes a faculty or division identifier, followed by a hyphen, two letters, and three numbers. Below are some examples of printer names found around UNSW:

    • UAD-LC009
    • ASB-LB001
    • FAS-LC010 

  • Note: At UNSW, you can't scan directly to a computer. You scan using one of the staff MPS printers to email yourself the digitised copy.

    1. Access the touch screen on the printer.
    2. Press “Scan To Email.”
    3. Enter the email address you wish to send the document to.
    4. Place the document:
      1. Face down on the scanner glass (top left corner - portrait orientation), or
      2. Face up into the document feeder (portrait orientation) if scanning individual A4 sheets.
    5. Press "Start" or the green button.
    6. Press "Send" on the screen.

  • Purchase a printer through UNSW IT with ease. Get in touch with the IT Service Centre at +61 2 9385 1333 or send us an email, so that we can place your request with our print supplier (Fuji). You'll then be contacted by a member of the Fuji team to organise the most suitable printer for its location and your business requirements.

  • You may need to have a large print order which could be managed by UNSW print services. 

    UNSW Print Centre provides a wide range of high-speed digital Colour and B&W Production and finishing services. They are fully equipped to handle the largest jobs as well as simple fast turnaround one off prints. Contact them on (02) 9385 3222, view print services online or visit them at Level 1 Mathews Building (F23),via gate 11 Botany Street Kensington 2052. 

  • Download this OSA 09 form to add Managed Print Service credit to your staff account.

     

  • If a printer is low on or out of paper or toner, the MPS team needs to check the issue. To get help, you need to raise a ticket.

    If you notice a printer is often out of supplies, let the MPS team know. This might mean the printer's details have changed (like moving to a new location) without informing MPS. Accurate printer details are important because supplies are automatically ordered when they run low. These supplies are delivered and installed directly at the printer. If the printer's details are incorrect, it won't get restocked properly.

  • If you no longer need a printer in a certain location, inform the MPS team so they can assist with relocating it. To do this, please raise a ticket through the IT Service Desk. 

  • By default, Macs use Apple’s “Preview” app to open PDF files, which can cause issues with our printing systems. All UNSW Macs have Adobe Acrobat DC installed, which should be used for printing PDFs with our staff printers.

    To change the default app for opening PDFs, follow these steps:

    1. Navigate to any PDF file on your Mac.
    2. Right-click or secondary-click on the file.
    3. Select “Get Info” from the pop-up menu.
    4. In the file info window under “Open with,” choose the drop-down menu currently set to “Preview.”
    5. Select “Adobe Acrobat” from the drop-down menu.
      1. Note: If “Adobe Acrobat” is not listed, it may not be installed on your system. For assistance, please navigate to the 'Still Need Help?' section at the bottom of the page to log a ticket with the Service Desk.
    6. After selecting Acrobat, click on the “Change All…” button below.
    7. From now on, all PDF files will open with Acrobat, preventing printing issues caused by “Preview.”

Staff MPS printer maintenance & general advice 

  • Power-saving functions: Staff printers have automatic power-saving functions. Turning off the power can disrupt proactive monitoring and automatic restocking of consumables. 
  • Reallocating printers: Contact the IT Service Centre if a printer needs to be reallocated. Reallocation changes the delivery details of consumables and location data must be updated to ensure uninterrupted resupply services. 
  • Toner usage: Use the delivered toner only on the designated printer to avoid affecting the low toner alert system.

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We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.
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IT walk-in service centres

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