Services & support

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Getting started at UNSW

Find all the information you need to start your journey at UNSW as a student or staff member.

Study or work remotely

As part of our commitment to supporting your remote work and study needs, explore valuable resources to set yourself up for success from anywhere, anytime.

Staff resources

Discover essential IT staff resources at UNSW, including tools, support services, training and guidelines. Access everything you need in one place at UNSW IT.

Student resources

UNSW IT Student resources offer support and tools for remote learning and study including software access and technical assistance. Explore our guides and services.

What do you need help with?

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.

Report a problem

To create a ticket for help with an IT issue, submit your details through the support portal.

Need urgent help?

For urgent IT matters call us.

Mon - Fri 8:00 am - 8:00 pm (AEST) Saturday: 11:00 am - 3:00 pm (AEST) Call +61 2 9385 1333

Open Hours: Monday - Friday: 8:00 am - 6:00 pm (AEST)

IT walk-in service centres

Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map)
Middle Campus IT Hub - G008, Ground Floor H13 Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map)
Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map)