Find Me Print user manual

The Find Me printer mapping package should now be rolling out to all UNSW-provided Windows & Mac devices.

If devices are connected to the UNSW network (VPN required if offsite), the printer will map automatically.

For Windows devices, if the device is not connected to the UNSW network, a shortcut has been placed on the desktop to map the printer manually once connected. The shortcut is called “Map FindMe Printer”.

If the queue has not been mapped and the shortcut is not available, then users can use  the company portal (Self Service) to install the printer package themselves.

Windows devices:

Mac devices:

To delegate someone else to print/copy/scan on your behalf, please contact your division/faculty/school managers to raise a delegation request.

UNSW IT Digital Support team call +61 2 9385 1333.
 

FindMe Print does not impact your existing ways of printing.​

For issues with entering your password due to its complexity, or any other technical issues, please raise IT service requests to the UNSW IT Digital Support team (Tel: +61 2 9385 1333).​

You can view printer error messages by pressing the “Machine Status” button.​

Q: How can I collect my print job from the virtual queue?​
A: You can collect your print job from any printer equipped with the “FindMe” printing/scanning device in any building.​

Q: Can I still use my regular printer/print queue?​
A: Yes, you can continue to use your regular printer/print queue. This option remains available to all staff.​

Q: Will there be any changes to the chargeback model for printing?
A: No, the chargeback model for printing will remain the same. Charges will continue as per the existing BAU agreements.​

Q: How long will it take to upgrade the Library printers?
A: Upgrading the Library printers will take approximately 90-120 minutes. This includes installing the scanning device and ensuring everything works correctly to minimize disruption and downtime.