Using Microsoft Teams

All staff and students at UNSW have access to Microsoft Teams.

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Microsoft Teams logo centred on purple background

Microsoft Teams allows you to call, direct message, have video conferences, schedule online meetings and share documents with people within or outside of UNSW, so long as you have a reliable internet connection.

Using Teams

All staff and students already have access to Microsoft Teams. If you don't have Microsoft Teams, you can download it.

However, you don’t need to download it. You can also access it in your web browser.

To login:

  • UserID: use your zID followed by @ad.unsw.edu.au e.g. z1234567@ad.unsw.edu.au​
  • Password: your zID password

For a fast and easy reference on how to use Teams, with helpful shortcuts and tips, download Microsoft's 'Quick Start Guide'.

Resources

Microsoft have training resources, which are constantly being updated as Teams continues to develop.

Microsoft Teams calling

Microsoft Teams calling allows you to connect with UNSW staff and students by searching their names in the directory. It also supports calls to external numbers and mobile devices, with external calls as an optional service.

Frequently asked questions

  • All meeting recordings are saved to OneDrive and SharePoint as below:

    For non-channel meetings, the recording will be stored in the Recordings folder in the OneDrive directory of the person who started the recording. 

    For a Teams channel meeting, the recording will be stored in a Recordings folder in the Files tab for the channel. Everyone who is a part of the channel will have permission to edit and view the recording. Example: Teams name - Channel name/Documents/Recordings

    For more information please refer to this article.

  • Go to the chat controls in the upper-right corner and select Share Share screen button .

    Choose a window to share that specific program and its content, or select Desktop to share everything on your screen.

    The other participants in the chat will receive a notification asking them to accept your screen share. Once they do, they'll be able to see your screen and continue the chat.

    When you're done sharing, go to your meeting controls and select Stop sharing.

  • To bulk add via a distribution list, security group, Office 365 group, or class email list:

    If you are a Team owner, go to the Team name in the Teams list and click More options button (…) -> Add member

    Start typing a distribution list, security group, Office 365 group, or course class list to add to your Team.

    When you are done selecting your group/list, click on Add, and then click on Close. People you add to your team will receive an email letting them know that they are now a member of the team, and it will show up in their Teams list.

    If you need to add users and one of the above methods are not suitable for you, UNSW IT can assist through bulk importing users into existing Teams groups from a spreadsheet/list of zIDs or email addresses. To add via this method, please send an email to itservicecentre@unsw.edu.au that includes:

    • Name of existing Microsoft Teams group
    • Attached spreadsheet (.xlsx or .csv file format preferably) that has zIDs or email addresses (or both) to be added.
  • Video transcripts and captions can be a great resource to enhance learning and bring teams together. They support individuals with hearing impairments, non-native English speakers and those who are slower with the processing of information (such as people with learning difficulties, neurodiversity and other conditions).

    To support equity and accessibility, it is important that hosts of webinars, meetings and live events always ensure that live transcripts are available for attendees.  

    A free live transcript service is available for Microsoft Teams and Zoom webinars, meetings, and live events.   

    Any attendee of a Microsoft Teams webinar can access the live transcript of the webinar.  

    View instructions for activating video transcripts and captions for Teams.

    To enable Live Captions in Microsoft Team:

       1. Once joined or in the group call, click on the ellipsis
       2. Click on Turn on live Captions

    Please refer to this Microsoft support article for more information.

  • While the default setting for retention of meeting recordings is 120 days, owners of meeting recordings can set expiration of a meeting recording – see Manage the expiration of a meeting recording.

We're here to help

We're here to help with all your tech needs, offering support and services to enhance your learning and work experience.

Need urgent help?
For urgent IT matters call us.

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IT walk-in service centres

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