MyIT - UNSW Sydney

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All support

Connect to Wi-Fi

Enjoy fast, secure Wi-Fi on UNSW campuses via Eduroam, available to staff, students, and alumni.

Your zID & password

Your zID grants access to various services. Learn how to change your password and secure your account.

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is required for all UNSW students, staff, and zID account holders.

Access your Outlook email

UNSW's email services are available to all staff and enrolled students for seamless communication.

Technology support

All support

Getting started

How to get started at UNSW. Find all the information you need to start your journey at UNSW.

Study or work remotely

As part of our commitment to supporting your remote work and study needs, explore valuable resources to set yourself up for success from anywhere, anytime.

Staff resources

Discover essential IT staff resources at UNSW, including tools, support services, training and guidelines. Access everything you need in one place at UNSW IT.

Student resources

UNSW IT Student resources offer support and tools for remote learning and study including software access and technical assistance. Explore our guides and services.

Need to ask for help?

Get assistance with a technical issue by raising a service ticket to get help from our IT support team.

Report an issue

Microsoft Office 365

Microsoft 365 is a cloud-based productivity suite including applications like Word, Excel and Outlook, along with collaborative tools such as Teams and OneDrive for personal and business use.

Adobe

Adobe provides access to a collection of software, like Adobe Acrobat for editing PDFs or Photoshop, Illustrator and Premiere Pro, for design, photography and video production.

Copilot

Microsoft Copilot is an AI-powered assistant integrated into Microsoft 365 applications, designed to help users with tasks such as drafting documents, analysing data, and generating creative content.

Keeping you secure

UNSW is focused on safeguarding digital systems and data from cyber threats, including hacking, malware and data breaches.

IT walk-in service centres

Upper Campus IT Hub - Room G06, D26 Biological Sciences Building (Next door to XS Cafe) (View on map, opens in a new window)
Middle Campus IT Hub - G008, Ground Floor H13 Anita B Lawrence Centre (Formerly the Red Centre Building off University Mall) (View on map, opens in a new window)
Paddington Campus IT Hub - Ground Floor, Block D, Paddington Campus (View on map, opens in a new window)
UNSW Canberra ADFA Campus IT Hub - Ground Floor, Building 14, UNSW Canberra ADFA Campus (View on map, opens in a new window)

What do you need help with?