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Zoom conferencing

Zoom is a high-quality video and audio online conferencing tool for desktops, tablets and smartphones.

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Zoom Meetings are ideal for online classes, meetings, special events, webinars, distance learning, group work, breakout rooms, collaboration, research supervision and collaboration, mentoring and even job interviews.

You can access UNSW Zoom via SSO and entering your zID and password.

Do you have a question about Zoom? Some common questions are answered below in our Self help Guides and Zoom Security Best Practice Guide.

For futher information please see the Zoom support page.

  • Students will be able to log in to Zoom via Single Sign On (SSO) using your zID and zPass at UNSW Zoom Video Conferencing or via the Zoom application.

    What can I do with the UNSW Zoom student account?

    • Join meetings and teaching sessions hosted from licensed accounts
    • Securely authenticate via single sign on with your UNSW identity when joining meetings and teaching sessions
    • Host meetings with up to 300 participants (30-hour time limit per meeting)

    What can't I do with the UNSW Zoom student account?

    • Recordings are not supported by a basic student account
    • No Personal Meeting ID is available
    • No Live streaming of meetings is possible

    All meetings hosted from student accounts must be secured with one security option. See Locking and Passcode protecting meetings in the Best Practice Guides above for more information.
     

  • You can sign into the web portal via https://unsw.zoom.us/ or you can sign in via the Zoom application.

    1. Launch the Zoom application

    2. Click Sign in

    3. Click SSO

    4. If prompted add "unsw" in the company domain field and click "Continue"

    5. Enter your UNSW zID in the format zID@ad.unsw.edu.au

    6. Click Open Zoom Meetings

  • Always sign into the UNSW Zoom service using the Single Sign On (SSO) method and using your UNSW zID and zPass

    Adding the Zoom Outlook Add-in makes setting and calendarising UNSW Zoom meetings much easier.  

    1. In Outlook, click Home > Get Add-ins on the ribbon.

     2. On the Add-Ins for Outlook page, type Zoom in the Search box, select Zoom for Outlook and click Add.

    3. In Outlook, switch to calendar view and click Home > New Meeting on the ribbon. You should now see two new Zoom icons in the ribbon, "Add a Zoom Meeting" and "Settings".  If not, restart your Outlook application.

    4. Click "Add a Zoom Meeting" to add Zoom join details to the meeting. If prompted, sign in with SSO.

    5. Type unsw as the domain name, then if prompted, enter your zID and password.

    6. In the "Required" field add your desired participants. You can also invite a Teams meeting room and join the meeting using the Teams meeting room touch panel and use the in room conferencing system. Click Send to send your meeting invitation.

    See the guide below for more information on how to invite and use a UNSW Teams meeting room for your Zoom meeting.

    Please contact the Multimedia and AV Technologies team at av@unsw.edu.au or 9385 4888 for assistance or to book a training session.

  • Staff can now invite a UNSW Teams meeting room to their UNSW Zoom meetings. 

    This can be done from the Zoom applicaation itself, or from within Outlook once the Zoom Outlook Add-in is installed. 

    See the for how to install the Outlook Add-in.

    Scheduling a meeting from Outlook

    1. Ensure you have the Zoom Add-in for Outlook installed. 

    2. In Outlook, switch to calendar view and click "Home" and then "New Meeting" on the ribbon. You should now see two new Zoom icons in the ribbon -  "Add a Zoom Meeting" and "Settings" as shown below.

    3. Click Settings. The Zoom sidebar will open. Select your desired video, audio, security, and other meeting settings.

    Important: Please only use the "passcode" security option if you are inviting a Teams room.  The other security option selections may impact Teams room Zoom functionality. 

    You must also select "allow participants to join at any time" in the "Advanced Options" section. Otherwise, the meeting host will need to join the meeting from the Zoom application first to start the meeting. 

    4. Click "Add Zoom Meeting" to add the Zoom meeting details to the Outlook meeting invite.

    5. In the "Required" field add your desired participants. This can also include your UNSW Teams meeting room.  Click "Send" to send the meeting invitation.

    6. Viewing and editing meetings:

    • 6.1 Open the Outlook desktop app and switch to calendar view.
    • 6.2 Double-click a Zoom meeting to display the meeting details.
    • 6.3 Under the Zoom icons in the ribbon, click Settings.
    • 6.4 The Zoom sidebar will open.
    • 6.5 Change your meeting options and click "Update" to apply the changes.

    If you have invited a UNSW Teams meeting room to your Zoom meeting, please see the guide below for how to Join and manage your Zoom meeting from the room touch panel.

    Please contact the Multimedia and AV Technologies team at av@unsw.edu.au or 9385 4888 for assistance or to book a training session.
     

  • If you have scheduled your UNSW Zoom meeting, and have invited a UNSW Teams meeting room, you can join and control your meeting from the Teams meeting room touch panel.

    Before you start please see the Inviting a Teams meeting room to a UNSW Zoom meeting guide above.
    1. Once you have invited a UNSW Teams meeting room to a UNSW Zoom meeting, the Zoom meeting will appear on the home screen of the Teams meeting room touch panel.  The host's name and the time of the meeting will be displayed.
    2. To begin the meeting, click "Join" on the Teams meeting room touch panel.

      The room camera and microphone can now be used for your Zoom meeting.

      The Teams meeting room touch panel will show controls on the bottom bar as shown in the image below.
    3.  Select the Camera icon to toggle the room camera on/off
    4. Select the Microphone icon to toggle the microphone on/of
    5. Select the +/- icons to turn the room volume up or down
    6.  At the conclusion of your meeting select "Leave" to leave the meeting


      Advanced Options

    7. Select "Show meeting on this device" to replicate the main monitor's content to the touch panel.

      The touch panel will replicate the main monitor, allowing for additional functionality.  This selection enables touch functionality without a touch enabled main monitor
    8. The local camera will be displayed on the top area of the screen as default (Speaker View)

      The online participant(s) will be displayed on the main area of the screen
    9. Select "View" to toggle between "Speaker View" and "Gallery View"
    10. In Gallery View, the local camera and all participants will be evenly distributed in a grid
    11. Select "Participants" to display the participants on the right-hand pan
    12. Select "Chat" to display the active chat window on the right-hand panel.

      Touch the "Type message here" section to type a message directly from the touch panel
    13. Select "Reactions" to raise your hand or select other reactions

    Please contact the Multimedia and AV Technologies team at av@unsw.edu.au or 9385 4888 for assistance or to book a training session.
     
    1. Identify the "Meeting ID" and password in the Zoom calendar invitation and keep it on hand.

    2. Tap "New Meeting" on the touch panel in the meeting room
       
    3. Then tap the blue "enter URL" button
       
    4. Enter the following URL: meeting ID @lync.zoom.us   eg. 107195110@lync.zoom.us
       
    5. Tap the blue "invite" button to complete the call

    Please note: The meeting organiser will need to select passcode as the Zoom meeting security setting, selecting "Waiting Room" or "Authenticated Users" will mean the Teams room cannot joint.

Troubleshooting Guides

  • If you are unable to login, please check:

    • If you have the right zID and zPass, please check the How to log into Zoom Conferencing guide above in the self help section.
    • Ensure that you are accessing UNSW Zoom via Single Sign On (SSO) using your zID and zPass at unsw.zoom.us or via the Zoom application on your device.
    • If you continue to have issues please call the IT Service Desk on Ext51333 ot email servicedesk@unsw.edu.au

  • If you are unable to join a meeting, make sure:

    • The link is valid

    • The meeting is still happening

    • You got the right Room ID

    • You have access to the meeting room