Connect to Wi-Fi

In order to connect to the guest wi-fi network please follow the steps below:

Step 1 -  Navigate to Wi-Fi settings and connect to the 'UNSW Guest' Network.

Step 2 -  You will be redirected to a registration screen and be asked to provide your name and e-mail details. You will also need to accept the T&Cs and Privacy Statement before proceeding. If you are not automatically redirected to this portal, go to the following link: https://guest-portal.it.unsw.edu.au/guest/guest-email-login.php

Step 3 - After clicking Register, you will then land on a welcome screen, which says you have temporary (approximately five minutes) access, before being redirected to the UNSW home page. You will need to promptly navigate to your mail account to get the activation link.

Step 4 - Use the Activation Link from the email to activate the access:

Step 5 - You will land on a confirmation screen asking you to confirm (or reject) Wi-Fi access

Step 6 - After choosing, you will be redirected to a final screen confirming or denying Wi-Fi access to your device. You will have one week of continuous access. After that time, you can repeat the registration process as often as you wish:

Reminder – UNSW staff and students should not connect to UNSW Guest as it has restricted access. If you are a staff or student please connect to the Eduroam Network.
 

Invalid Registration Token

If you receive an 'Invalid Registration Token' error after clicking the activation link then the link has expired. Complete the registration again and wait for a new activation link to be sent:

The portal is not loading properly

• If the portal is not loading properly, try the link https://guest-portal.it.unsw.edu.au/ or the appropriate browser specific captive URL link:

  • Safari/Apple - captive.apple.com

  • Firefox - detectportal.firefox.com

  • Edge - microsoftconnecttest.com

  • Chrome - gstatic.com/redirect_204

on different browsers and try clearing cookies/cache (NOTE - the above links will only work while connected to the UNSW Guest Wi-fi network)
 

Issue connecting to the verification site

If you are having connection issues, check that wi-fi is enabled on the device, check their signal strength, try disabling/re-enabling wi-fi, try forgetting/reconnecting to the network, try checking that DHCP is enabled (where possible) and releasing/renewing their IP address (where possible - see this link for instructions for PC/Mac: https://www.tp-link.com/us/support/faq/840/).

Access to the captive portals/acceptance pages are only allowed from the GUEST network, it will not work from public (4g etc), uniwide or eduroam. If a link isn't working, ensure you are on UNSW Guest SSID.

Ensure that MAC randomisation is disabled. A static MAC address is required to connect consistently.
 

Step 1 - Tap the Settings icon on the Home screen of your device

Step 2 - Tap Wi-Fi in your settings

Step 3 - Tap Eduroam or Uniwide to select the UNSW Wi-Fi network

Step 4 - Enter your UNSW zID@unsw.edu.au in the username field and your zID password

Step 5 - Tap Join

Step 6 - Tap Trust to trust the certificate.

Your iPhone/IOS Device should now be connected to Eduroam or Uniwide.
 

Step 1 - Click on the wireless network icon in the Windows taskbar

Step 2 - Click on the option for Eduroam or Uniwide, click to tick the checkbox next to ‘Connect automatically,’ and then click 'Connect'

Step 3 - If prompted, click the 'Connect' button on the Windows alert confirming that you want to connect Uniwide in this location

Step 4 - Enter your UNSW zID@unsw.edu.au as your username

Step 5 - Enter your zID Password in the password field

Step 6 - Click 'OK'

Your PC is now connected to Eduroam or Uniwide.
 

If you are having trouble connecting to the wireless, one thing to try is to forget the wireless network and try again.

To forget the network on an Apple device, please refer to this link:-

https://support.apple.com/en-au/HT208941

To forget the network on a Microsoft Windows device please refer to this link:-

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…
 

Step 1 - Right click the NetworkManager icon (nm‐applet) in your taskbar. Ensure there's a tick next to both Enable Networking and Enable Wireless

Step 2 - Left click the NetworkManager icon, then click eduroam. To connect to a different network click Connect to Other Wireless Network and configure the settings

Step 3 - Save the certificate UNSW_Root.crt to your local hard disk

Step 4 - In the dialogue box complete the fields in the table above

Step 5 - Connect to eduroam. The NetworkManager will automatically connect to the first wireless network it finds in range and for which it has been configured:
 

If you are having trouble connecting to the wireless, one thing to try is to forget the wireless network and try again.

To forget the network on an Apple device, please refer to this link:-

https://support.apple.com/en-au/HT208941

To forget the network on a Microsoft Windows device please refer to this link:-

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…
 

Step 1 - Please enter your current zID Password

Step 2 - You will see this prompt after changing your UNSW password. If this prompt continually re-appears it may indicate that your IT account is locked. Please contact the IT Service Centre to have your account unlocked.

UNSW has a requirement to periodically update the certificate used to secure the Wi-Fi network. If your device has an outdated certificate you may receive a notification to update it

UNSW has authored their trusted root certificate.  To ensure you are connecting to the correct service please ensure that the certificate is similar to the below certificates when connecting.
 

Alternatively you can install the certificate:

How to install the certificate:

Step 1 - Please download UNSW_Root.crt

Step 2 - If your device does not automatically open the downloaded certificate file, you may need to manually tap the file name you download "UNSW_Root.crt" to install the certificate. You may be asked for your device's password/PIN/biometric authentication (e.g. fingerprint) to authorise the installation process.

Step 3 - Optionally give a name for the "Certificate name:". You can give it any name ( e.g.: "unsw wifi" ) which will only be for you to identify it when you need to select it from the user certificate drop-down menu.

Step 4 -Connect to uniwide or eduroam as per the above settings. When you get to the Select Certificate dropdown, you should now also see the new "unsw wifi" certificate that you've previously installed and be able select it.

Alternatively you can elect to trust the presented certificate.

Step 1 - Navigate to the Wi-Fi Settings and Forget the 'network name' Network.

Step 2 - Go back to the Wi-Fi Settings and Connect to the 'network name' Network, make sure you select the Accept Certificate.