Making complex interfaces work for the National Disability Insurance scheme

This project examines how organisations, frontline workers and participants work out funded supports across NDIS and mainstream services and systems interfaces by taking a street-level perspective. It expects to generate knowledge about self-governing arrangements and adaptive practices that encourage coordinated planning using case study methodology and novel digital research tools. Expected outcomes include optimal organisational approaches and models of sector governance that mobilise and embed interface efficiencies. This should significantly benefit the sustainability of the NDIS and ensure the system as a whole works effectively for participants and advance the international conceptualisation of collaborative street-level governance.