Baseline study of current and future availability of ex-service organisation advocacy services

Advocacy services – including wellbeing advocates and compensation advocates – were established by ex-service organisations (ESOs) to support ex-serving members of the Australian Defence Force and their families to navigate the claims processes under different compensation regimes. This research study used interviews and surveys to understand the current ESO advocacy workforce, and what is required to better support veterans and their families, and advocates, now and in the future to make the model more sustainable. The report also provides information to ESOs about how to potentially strengthen advocacy services.