Contact us & support resources

Student Support Advisors

Advisors are available to provide support in making a complaint, particularly at the informal level.

Academic Skills Support

Our Academic Skills Team want you to make the most of your university studies. 

Student Advocate

For independent advice and advocacy, you can contact a student advocate through Arc@UNSW. 

Grades or class difficulties

If you have a complaint about a mark or an overall grade, an event in class or difficulty in your program, talk to the lecturer, tutor, coordinator or technical officer. If you don’t feel comfortable approaching the person directly, you should seek the advice of the School Grievance Officer or Head of School.

Administration

For a course-related complaint talk to your tutor, your lecturer or the course coordinator. Alternatively, you could seek advice from your School Grievance Officer or Head of School.

Postgraduate research students

The Graduate Research School is the central administrative and support unit for all higher degree research students and their supervisors at UNSW.

Personal or private matters

Psychology and Wellness offers individual counselling and support in helping students to find their way at university.

Personal safety

If you are facing an immediate threat to your safety, contact Campus Security.

HR Business Partnering team

Complaints, Reports & Investigations Management SharePoint

Staff complaints process

EAP Benestar