General public complaints
As a member of the public, if you are dissatisfied with UNSW people, activities, services, actions or processes you can raise your concern with UNSW.
Resolving your complaint
IMPORTANT: If your complaint involves an immediate risk of harm to humans, animals or the environment please contact UNSW Research Ethics and Compliance Support, opens in a new window now.
Make a complaint
Below are some tips when making your complaint.
- Be timely. Don’t leave it too late. Complaints should be lodged within 12 months of becoming aware of the issue. The sooner you lodge a complaint, the quicker the issue can be considered and hopefully resolved as records are more likely to be available and people who were involved are able to explain what happened.
- Provide evidence. To better support your claim, include as much evidence as possible. This might include documents, emails, photos or screengrabs. The University will assess your complaint and may request more detail from you to assist in deciding how to handle the issues you raise.
- Be respectful. You might be dissatisfied about something, but please be mindful in communicating your concerns with courtesy and respect to the case managers assigned to your case. They are available to respond to any questions you have about the complaint process.
The University respects the wishes of those wanting to remain anonymous. However, please keep in mind the University’s ability to investigate an anonymous complaint may be limited and you will also not be provided the outcome of your complaint.
What happens now?
For urgent and critical complaints, case managers assigned to your case will action the concern as soon as possible. Please allow up to 10 working days for acknowledgement of your complaint.