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Why should I update my details?

By keeping your details updated with us we can get the most relevant information to you, ensuring you’ll never miss exclusive offers and opportunities available to you. You’ll stay connected with your UNSW community and get the most out of your alumni experience

When should I update my details with UNSW?

You should let UNSW know anytime your contact or personal details change. Examples include surname changes after marriage, address changes after relocating and changes to your preferred email address.

How can I update my personal details on the alumni database?

Please complete our update your details form and we will ensure your details are updated on our database.

I haven’t heard from UNSW in a long time. How can I get back in touch?

Please complete our update your details form and we will ensure your details are updated on our database.

I’m having issues using the Update Your Details form. Can I speak to someone for assistance?

Yes, please email us alumni@unsw.edu.au, opens in a new window and we will work with you to update your details.

The UNSW Alumni Office can help you with a lost or forgotten Student ID. Please get in touch and we will be able to assist you.

How do I order a replacement of my transcript?

Replacement transcripts can be ordered for a fee via the UNSW Transcripts team, opens in a new window.

I would like an update on my order for a replacement transcript.

Please contact the UNSW Transcripts team via email, opens in a new window or contact the Nucleus: Student Hub on 02 9385 8500, opens in a new window and they will be able to assist you.

How do I order a replacement for my degree certificate (testamur)?

To order a replacement degree certificate, you must submit an application, opens in a new window and pay a fee to the UNSW Graduations team.  

I need help with my application for a replacement degree certificate. Who can I contact?

Please contact the UNSW Graduations team, opens in a new window via email or the Nucleus: Student Hub on 02 9385 8500, opens in a new window.

Is there any way I can expedite my order for a replacement transcript or testamur?

Yes! Please contact the Nucleus: Student Hub on 02 9385 8500, opens in a new window who will be able to assist.

How can I access my UNSW alumni lifelong email address? 

If you are accessing your lifelong UNSW email address for the first time, you'll need to reset your Microsoft ID password using your UNSW student number (zID) and zPass (the password for your zID). Once you have done this, you'll be able to add your UNSW email address to any email platform. Visit MyIT, opens in a new window for instructions.

I’ve lost access to my UNSW student email address since completing my degree. How can I restore this access?

Access to your UNSW student email address expires 3 months after your degree has been conferred. You will only retain access if you continue your studies as an enrolled student at UNSW.

What is a UNSW Library alumni membership?

This free membership provides UNSW alumni with on-campus access to a UNSW Sydney Library to borrow items and access computers. The membership expires 3 years from the date of your application.